Customer Support Executive

3 days ago

Kochi Kerala, India Eloit Innovations Pvt. Ltd. Full time

**This role requires a combination of technical knowledge, communication skills, and a customer-focused approach.**

**Customer Interaction**:
Respond to customer inquiries and provide timely and accurate information.

Ensure a positive and professional customer experience.

**Technical Assistance**:
Provide technical support for the company's products or services.

Troubleshoot and resolve customer issues by guiding them through step-by-step solutions.

Collaborate with the technical team to resolve complex technical problems.

**Issue Resolution**:
Investigate and analyze customer issues, identifying root causes and implementing solutions.

Escalate complex issues to higher-level support or development teams when necessary.

**Communication**:
Communicate effectively with customers, translating technical details into user-friendly language.

Collaborate with internal teams, including development and quality assurance, to address customer concerns.

**Qualifications and Skills**:

- **A bachelor's degree in a relevant field (Information Technology, Computer Science, Business).**
- Previous experience in customer support or a related field.
- Strong communication skills, both written and verbal.
- Technical proficiency and understanding of IT products or services.
- Problem-solving and analytical skills.
- Patience and empathy when dealing with customer inquiries or issues.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with customer support tools and systems.

**Personal Attributes**:

- Customer-focused mindset.
- Adaptability and willingness to learn new technologies.
- Ability to remain calm under pressure.
- Detail-oriented with a commitment to accuracy.
- Positive attitude and a proactive approach to problem-solving.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current salary per month?
- What is your notice period?
- How many Years Experience in IT Industry?
- What is your salary expectation per month?

**Experience**:

- Customer support: 2 years (required)

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