Customer Support Associate
2 days ago
Promptly respond to incoming calls and resolve customer queries as per established procedures.
- Develop daily objectives for the call center operations to meet service level agreements.
- Maintain call logs, record responses, monitor abandoned calls, and track agent performance metrics.
- Provide accurate information on products, services, procedures, and company policies.
- Organize and maintain forms, office stationery, and patient records required for front desk activities.
- Ensure strict adherence to organizational protocols and confidentiality standards.
- Drive online appointment bookings and support marketing campaigns as directed.
- Uphold a zero-tolerance policy for non-compliance and maintain high-quality service standards.
- Continuously update job knowledge by participating in educational opportunities and training sessions.
- Collaborate effectively with team members to achieve performance targets and enhance customer satisfaction.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Shift allowance
Application Question(s):
- Expected Salary
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8129211833
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