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Customer Success Executive

2 weeks ago

Thiruvananthapuram Kerala, India MYDESIGNATION ONLINE CLOTHING LLP Full time

**Major Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer calls/chats.
- Acknowledging/resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with the team and concerned departments as necessary.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma or equivalent; associate or bachelor's degree
- Fluent in both English and Hindi, with strong written and verbal communication skills in both languages.
- Willingness to work flexible hours, including evenings and weekends as needed.
- Experience in customer service will be an added advantage.
- Strong telephone etiquette.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.

**Salary**: 15,000 to 20,000 K, based on your experience and skill

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Travel requirement:

- No travel

**Language**:

- English (required)