Customer Success Intern

1 week ago

Thiruvananthapuram, India Moonhive Private Limited Full time

**Customer Success Intern**

**Responsibilities**:

- Provide excellent customer service by answering customer questions and concerns.
- Troubleshoot technical issues and resolve them promptly.
- Escalate complex issues to senior team members when necessary.
- Assist in the onboarding of new customers by providing product demonstrations and training.
- Collaborate with the product and engineering teams to identify and resolve issues.
- Maintain accurate and detailed customer records and data.
- Continuously improve customer service by identifying areas for improvement and making recommendations.

**Requirements**:

- Bachelor's degree.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize effectively.
- Strong problem-solving skills.
- Experience working in a fast-paced environment.
- Ability to work independently and as part of a team.
- Strong attention to detail.

**Job Types**: Full-time, Fresher, Internship
Contract length: 6 months

**Salary**: ₹8,000.00 - ₹10,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Speak with the employer**
+91 9778402772

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