Customer Support Executive

2 days ago

Noida Uttar Pradesh, India SSSI Online Tutoring Service Full time

**CUSTOMER SUPPORT EXCEUTIVE ( NIGHT SHIFT) BOYS ONLY**

**Responsibilities**:

- Intermediate understanding of academic content writing and various facets of domain-specific requirements and employing such understanding in interaction with clients, allocation, after-allocation, and quality assurance activities.
- The use of cold calling, marketing, as well as social media to actively search for prospective sales possibilities.
- Managing complaints and objections while negotiating or closing transactions.
- Successfully taking ownership of the task from Sale to the final delivery.
- Contributing efficiently to different activities of Operations in a 24/7 and highly flexible environment.
- Consistently performing well in understanding client’s requirements, assigning projects, and handling critical cases till their successful resolution.
- Proactively resolving project requirements through a collaboration of the clients and writers.
- Appropriate understanding of the Cost and Time Requirements of various Technical/Non-Technical Projects.
- To work for client satisfaction from the beginning to delivering the final orders through the Panel.
- Must focus on revenue generation, good conversion rate and profit maximization.
- Maintaining contact with potential clients and building connections with them; offering solutions and giving assistance, information, and direction; recommending alternatives.

**Minimum Educational Qualification and Experience**:

- Minimum 1-2 years’ experience in handling business operations or Customer Success.
- An in-depth knowledge of marketing as well as negotiation tactics
- A strong command over English and an advanced understanding of Microsoft Office

**Required Skills**:

- Excellent communications skills in English (Both oral and written)
- Good listener and active problem-solving skills
- Good interpersonal and analytical skills
- Ability to handle pressure and work on tight deadlines.
- Excellent multitasking skills.
- Ready to work from office in **Rotational Shifts**:

- A proven track record of success as a Sales Executive and/or a similar profile
- **Willing to work in night shifts.**

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.43 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

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