Customer Support Executive

15 hours ago


uttar pradesh, India TRDFIN Support Services Pvt Ltd Full time

We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound calls for customers of a global sportswear brand.Understand customer concerns, provide effective resolutions, and ensure customer satisfaction.Maintain First Call Resolution (FCR) and deliver a high Customer Satisfaction Score (CSAT).Escalate issues when required, ensuring timely and accurate support to customers.Follow processes, scripts, and compliance guidelines while maintaining a professional and empathetic tone.Required Skills & QualificationsFresh graduates are welcome (any stream).Minimum 6 months of experience in an international BPO voice process preferred.Excellent verbal communication skills in English.Strong customer-centric approach with problem-solving ability.Ability to handle high-pressure situations with patience and professionalism.What We OfferCompetitive take-home salary:₹25,000/- for freshers.₹29,000/- for experienced candidates.Opportunity to work with a renowned global brand.Comprehensive training and development support.Positive and growth-oriented work environment.



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