Customer Support Executive

2 days ago

Lucknow Uttar Pradesh, India EngVarta Full time

**Position Overview**:
EngVarta, a unit of NGB Education Pvt. Ltd., is a leading online platform that connects users with fluent English speakers for conversation practice. We are seeking a Customer Support Executive to join our team and provide timely and effective support to our customers.

**Responsibilities**:

- Troubleshoot and resolve customer issues and complaints.
- Provide product and service information to customers.
- Manage and update customer records in the CRM system.
- Collaborate with other teams to ensure customer issues are resolved effectively.
- Identify opportunities to improve customer service and provide feedback to the Customer Support Manager.
- Participate in training and development programs to improve customer service skills and knowledge.
- Follow up with customers to ensure their issues have been resolved.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 1 year of experience in customer service, preferably in an online environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making skills.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in customer service software and CRM tools.
- Passion for delivering exceptional customer service.
- Flexibility to work in shifts, including weekends and holidays.

**Preferred Qualifications**:

- Experience in the education or language learning industry.
- Experience with online customer support.
- Fluency in English and one or more additional languages.

**Job Type**:Full Time

**Job Location**:Lucknow

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Care Executive

    2 days ago

    Lucknow, Uttar Pradesh, India Vaishnavi Support Services LLP Full time

    An upcoming company is looking for customer care executive for their outbound calling process. Qualification Graduate Good communication skills in English and Hindi. Computer and Ms office knowledge Location Gomtinagar Lucknow. **Job Types**: Full-time, Permanent, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Application Question(s): - Can you...

  • Customer Support

    2 weeks ago

    Lucknow, Uttar Pradesh, India EEPIC Digital Full time

    **Customer Support & Coordination Executive** **Location**: Lucknow **Department**: Post Sales **Experience**: Minimum 5 years in Customer Support / Coordination **Industry**: Medical Equipment / Healthcare **About the Company** With over **85 years of excellence**, our company is a leading name in the **Indian medical equipment industry**, achieving a...

  • Customer Support Executive

    4 days ago

    Lucknow, Uttar Pradesh, India Click Retina Digital Marketing Services Full time

    **Job description**: We are looking for a Customer Support Executive **(Fresher & Exp both can apply).** - We strongly encourage people who are interested in the role to apply. - To be considered for this role, you should have good communication & writing skills, they’re patient, empathetic, and passionately communicative. - Problem-solving also comes...

  • Cse (Customer Support Executive)

    2 weeks ago

    Lucknow, Uttar Pradesh, India Hirementum Full time

    A customer support executive for a chat process job typically involves providing customer support through online chat or messaging platforms. Their responsibilities may include: - **Customer service**: Handling customer queries and complaints through chat - **Customer satisfaction**: Ensuring customer satisfaction - **Information**: Providing proactive...

  • Customer Support Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Careerly Consulting Full time

    "Looking for a Customer Support Executive to handle client queries, provide solutions, and ensure customer satisfaction. Strong communication skills and problem-solving ability required. Experience preferred, freshers welcome." Pay: ₹12,000.00 - ₹14,000.00 per month Work Location: In person **Speak with the employer** +91 6386004247

  • Customer Support Executive

    2 days ago

    Lalbagh , Lucknow, Uttar Pradesh, India Niftel Communications Full time ₹ 1,35,000 - ₹ 1,55,000 per year

    Customer Support Executive (Voice / Chat Support)Location: Lucknow, Uttar PradeshJob Type: Full-time | Work from OfficeAbout the Role:We are seeking dedicated and enthusiastic Customer Support Executives to join our Domestic Process (Voice / Chat Support) team. The ideal candidate should possess strong communication skills, problem-solving abilities, and a...

  • Amazon Customer Support Executive

    2 days ago

    Lucknow, Uttar Pradesh, India The Functionary Full time

    **For Lucknow** International E-Commerce Voice Support Process **Work from Office** - Position: Customer Support Executive - Job Type: Voice Process - Address: Gomti Nagar, Lucknow, Uttar Pradesh 226010 - Salary for freshers - Up to 28K CTC - Salary for Experience - Upto 30K CTC - 5 Days Working - Rotational Shifts/Rotational WeekOffs (Major Night...

  • Customer Support Executive

    2 weeks ago

    Lucknow, Uttar Pradesh, India Hirementum Full time

    **Customer communication**: Being able to communicate clearly and concisely with customers, understanding their needs, and avoiding rudeness - **Problem-solving**: Solving customer issues and making them happy - **Training**: Developing training programs for new hires, and conducting training sessions - **Policies and procedures**: Creating and implementing...

  • Customer Support Executive

    6 days ago

    Lucknow, Uttar Pradesh, India Startlegal placement services Full time

    Profile: Customer Support executive Log in hours: 8 hours login and 1 hour break Shift timings: Rotational shift ( 6 days working with 1 rotational week off) **Salary**: 10k to 15.5k (in hand) Notes: - Excellent communication skills Role & Responsibilities: - Handling customers - Solving queries CONTACT NO - 8840156323 **Job Types**: Full-time,...