Customer Support Executive

1 week ago


Lucknow Uttar Pradesh, India Hirementum Full time

**Customer communication**: Being able to communicate clearly and concisely with customers, understanding their needs, and avoiding rudeness
- **Problem-solving**: Solving customer issues and making them happy
- **Training**: Developing training programs for new hires, and conducting training sessions
- **Policies and procedures**: Creating and implementing customer service policies and procedures to ensure high-quality service
- **Customer service process**: Overseeing the customer service process, and monitoring and analyzing customer service metrics
- **Customer complaints**: Handling escalated customer complaints and inquiries, and providing appropriate solutions
- **Sales improvement**: Generating sales leads that develop into new customers
- **Troubleshooting**: Troubleshooting is a critical aspect of customer support
- **Team management**: Supervising a team of customer support professionals, and helping them improve
- **Customer feedback**: Performing quality assurance surveys with customers, and conveying their feedback to the team
- **Work environment**: Creating a pleasant work environment for customer service professionals

**Job Type**: Part-time

Pay: ₹6,500.00 - ₹7,000.00 per month

Expected hours: 30 per week

**Benefits**:

- Health insurance

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person



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