Customer Support

3 days ago

Lucknow Uttar Pradesh, India EEPIC Digital Full time

**Customer Support & Coordination Executive**

**Location**: Lucknow
**Department**: Post Sales
**Experience**: Minimum 5 years in Customer Support / Coordination
**Industry**: Medical Equipment / Healthcare

**About the Company**

With over **85 years of excellence**, our company is a leading name in the **Indian medical equipment industry**, achieving a **6X growth** from ₹20 Cr to ₹104 Cr in FY 2024-25. We are expanding our team to enhance service operations and customer satisfaction.

We are looking for a **Customer Support & Coordination Executive** to handle **end-to-end customer service operations**, **remote team coordination**, and **service monitoring**.
The role requires strong communication, analytical skills, and a proactive approach to task closure.

**Key Responsibilities**
- Handle service and dispatch-related inbound calls.
- Register complaints and track service requests in CRM/Google Sheets.
- Coordinate with field engineers for installations, service visits, and reports.
- Follow up with customers on pending payments and CMC renewals.
- Track shipments and update customers on dispatch status.
- Prepare and share daily MIS and performance reports.

**Skills & Requirements**
- Minimum 5 years’ experience in customer service/support.
- Strong command of English & Hindi (other languages a plus).
- Proficient in **Google Workspace** and **Excel**.
- Excellent communication, follow-up, and documentation skills.
- Self-driven, process-oriented, and disciplined professional.

Pay: ₹9,595.32 - ₹32,222.79 per month

Work Location: In person

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