Customer Support Executive

3 days ago


uttar pradesh, India TP Full time

Job Title: Customer Support ExecutiveLocation: Noida5 days from office (Rotational Shifts) both side cabShift Timings: Night Shift / Rotational Shifts (as per international time zones)Industry: BPO / KPO / ITESJob Summary:We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism.Key Responsibilities:Handle inbound/outbound calls from international customers (primarily US/UK/AUS).Address customer queries, complaints, and provide appropriate solutions in a timely manner.Maintain accurate records of customer interactions and follow-up actions.Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).Escalate unresolved issues to higher authorities when required.Stay updated with product knowledge, system updates, and standard procedures.Always adhere to company policies and quality standards.Key Requirements:Education: Graduate in any discipline.Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).Communication Skills: Excellent verbal and written English communication is a must.Willingness to work in night shifts and rotational shifts.Good computer skills (MS Office, email, CRM tools).Ability to handle pressure and multitask effectively.Customer-focused with a problem-solving attitude.Please share your updated resume to kashish.chopra2@teleperformance.com



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