
Customer Service Associate
7 days ago
**Key Responsibilities**:
- Develop and maintain strong relationships with clients to ensure long-term satisfaction.
- Oversee the end-to-end customer journey, ensuring seamless communication and issue resolution.
- Manage and analyze customer data to enhance engagement and retention.
- Implement CRM strategies to drive customer loyalty and increase sales.
- Coordinate with internal teams (sales, marketing, and support) to improve customer experience.
- Track and report key customer metrics, feedback, and interactions.
- Ensure timely follow-ups and address client concerns proactively.
- Identify opportunities for upselling and cross-selling.
**Key Skills & Requirements**:
- Proven experience in customer relationship associate or management.
- Strong communication and interpersonal skills.
- Hands-on experience with CRM software (Salesforce, HubSpot, Zoho, etc.).
- Ability to analyze customer data and generate insights.
- Problem-solving mindset with a customer-first approach.
- Excellent organizational and multitasking abilities.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
Schedule:
- Morning shift
Supplemental Pay:
- Overtime pay
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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