Customer Associate

1 week ago

Jaipur Rajasthan, India Sembark Full time

**Company Overview**:
We are a dynamic B2B SaaS startup disrupting the travel industry with innovative management solutions. developed a game-changing Saas platform for tour operators and destination management companies (DMCs), offering cutting-edge tools to streamline internal tasks and tour operations with enhanced customer experiences.

Our innovative tools slash turnaround time by 80%, unleashing 40% greater operational productivity, and 90%t on-time payments.

We are a bootstrapped, profitable startup based out of Jaipur, India. You can visit our website to learn more about us. We are a bunch of serial entrepreneurs out of IIT Kanpur & NIT Kurukshetra.

**Position**: Onboarding Associate

**Location**: Jaipur

**Job Type**: Full-time and Work from Office

**Responsibilities**:

- Assist clients with post-sales issues, including troubleshooting and resolving product-related problems.
- Maintain detailed records of customer interactions and follow-up actions in our CRM system.
- Conduct product training sessions and demonstrations for clients as needed.
- Collaborate with the sales and technical teams to resolve complex customer issues.
- Travel to client locations to provide on-site support and training when required.

**Requirements**:

- Strong verbal and written communication skills.
- Patience and a customer-centric attitude.
- Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
- Ability to travel for client support when necessary.
- Previous experience in customer support or a related field is a plus.

**Benefits**:

- Competitive salary and benefits package.
- Comprehensive training and development programs.
- A supportive and collaborative work environment.
- Opportunities for career growth within the company.

Join us at Sembark Tech and be a part of a dynamic team dedicated to transforming the travel industry

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9535568788

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