CRM Executive

4 days ago

Thrissur Kerala, India STUDY MEDIC Full time

**Customer Data Management**:

- Collecting, organizing, and analyzing customer data.
- Ensuring the CRM database is up-to-date and accurate.
- Segmenting customers for targeted marketing efforts.
- **Customer Engagement**:

- Developing and executing customer engagement strategies.
- Monitoring customer feedback and addressing concerns or inquiries.
- **Marketing Campaigns**:

- Designing and implementing CRM campaigns to boost customer loyalty and retention.
- Tracking and analyzing the performance of marketing campaigns.
- Collaborating with the marketing team to create personalized marketing messages.
- **Sales Support**:

- Providing the sales team with insights derived from CRM data.
- Assisting in the development of sales strategies based on customer trends and behaviors.
- Ensuring smooth integration of CRM tools with other sales tools.
- **Reporting and Analytics**:

- Generating reports on customer behavior, campaign performance, and sales metrics.
- Using data analytics to identify trends and opportunities for improvement.
- Presenting findings to management and suggesting actionable insights.
- **CRM System Management**:

- Overseeing the implementation and maintenance of the CRM system.
- Training staff on CRM system usage and best practices.
- Working with IT and software vendors to troubleshoot and enhance the CRM system.
- **Customer Satisfaction**:

- Monitoring customer satisfaction levels and implementing strategies to improve them.
- Developing loyalty programs and incentives to increase customer retention.
- Managing customer surveys and feedback mechanisms.

Skills and Qualifications:

- **Technical Skills**:

- Proficiency in CRM software
- Familiarity with data analysis tools and techniques.
- Understanding of digital marketing tools and strategies.
- **Analytical Skills**:

- Strong ability to analyze and interpret data to make informed decisions.
- Capability to generate insights and actionable recommendations from data.
- **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to collaborate effectively with cross-functional teams.
- **Customer-Focused Mindset**:

- Deep understanding of customer needs and behaviors.
- Commitment to enhancing customer experience and satisfaction.

**Job Types**: Full-time, Permanent

Pay: From ₹12,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9061966555

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