CRM Executive
1 day ago
**Customer Data Management**:
- Collecting, organizing, and analyzing customer data.
- Ensuring the CRM database is up-to-date and accurate.
- Segmenting customers for targeted marketing efforts.
- **Customer Engagement**:
- Developing and executing customer engagement strategies.
- Monitoring customer feedback and addressing concerns or inquiries.
- **Marketing Campaigns**:
- Designing and implementing CRM campaigns to boost customer loyalty and retention.
- Tracking and analyzing the performance of marketing campaigns.
- Collaborating with the marketing team to create personalized marketing messages.
- **Sales Support**:
- Providing the sales team with insights derived from CRM data.
- Assisting in the development of sales strategies based on customer trends and behaviors.
- Ensuring smooth integration of CRM tools with other sales tools.
- **Reporting and Analytics**:
- Generating reports on customer behavior, campaign performance, and sales metrics.
- Using data analytics to identify trends and opportunities for improvement.
- Presenting findings to management and suggesting actionable insights.
- **CRM System Management**:
- Overseeing the implementation and maintenance of the CRM system.
- Training staff on CRM system usage and best practices.
- Working with IT and software vendors to troubleshoot and enhance the CRM system.
- **Customer Satisfaction**:
- Monitoring customer satisfaction levels and implementing strategies to improve them.
- Developing loyalty programs and incentives to increase customer retention.
- Managing customer surveys and feedback mechanisms.
Skills and Qualifications:
- **Technical Skills**:
- Proficiency in CRM software
- Familiarity with data analysis tools and techniques.
- Understanding of digital marketing tools and strategies.
- **Analytical Skills**:
- Strong ability to analyze and interpret data to make informed decisions.
- Capability to generate insights and actionable recommendations from data.
- **Communication Skills**:
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with cross-functional teams.
- **Customer-Focused Mindset**:
- Deep understanding of customer needs and behaviors.
- Commitment to enhancing customer experience and satisfaction.
**Job Types**: Full-time, Permanent
Pay: From ₹12,000.00 per month
Work Location: In person
**Speak with the employer**
+91 9061966555
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