Executive -crm

5 days ago


Peringalam Calicut Kerala, India Malabar Group of Companies Full time

Liaison with Store Heads and solve CRM related gapes.
- Oversee Google review management to enhance online reputation and customer satisfaction.
- Efficiently handle complaint management, ensuring swift resolution and customer retention.
- Drive digital leads through strategic initiatives, optimizing lead generation channels.
- Develop and implement target-setting strategies for stores to achieve performance goals.
- Streamline report management for comprehensive insights into operational performance.
- Coordinate upcoming campaign details for effective campaign management.
- Design and execute customer engagement programs to foster brand loyalty.
- Provide comprehensive CRE training to enhance customer service excellence.
- Spearhead the implementation and adoption of CRM systems in new stores.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person


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