Client Relationship Executive

22 hours ago

Agra Uttar Pradesh, India Kazam EV Tech Private Limited Full time

Kazam is a device-agnostic EV fuelling platform with global scalability, enabling the e-mobility ecosystem for Charge Point Operators, Fleet Operators, and Electricity Grids to run a hassle-free business without worrying about technology. In the new age of connected electric vehicles, energy demand will go up at all premises and a software layer will be needed to manage energy and the vehicle for various customer segments. Kazam provides a complete software stack for charging and vehicle management, independent to: 1. Hardware of fuelling 2. charging stations or battery swapping 3. Vehicle brand. The prominent value propositions used by Kazam’s customers are payment solutions, asset protection and monitoring, interoperability across multiple manufacturers, ensuring safety and overall resource management to reduce cost & improve profitability, white labeled front end, dynamic load management solution, uptime of vehicles using telematics and EV charging demand generation.

**Role & responsibilities**

Ø Coordinate with the internal team for the fulfillment of delivery, service requests, and pickups.

Ø Act as a liaison between the clients and internal teams to make sure timelines are met as agreed in the SLAs.

Ø Act as the single point of contact for all the enterprise clients in relation to any queries and their resolution.

Ø Ensure smooth execution of corporate orders by regularly following up with internal teams for the closure of cases.

Ø Maintain and interpret data to generate reports on a weekly basis.

Ø Maintain client relations to build an excellent reputation for service and produce repeat business.

Ø Should be willing to travel across client locations.

**Requirement**

Ø Excellent communication skills
- both written and oral.

Ø A go-getter attitude with the ability to communicate with internal and external teams while maintaining clarity in the information.

Ø Strong problem-solving skills and attention to detail.

Ø Ability to work with minimum supervision.

Ø Should be comfortable working in a fast-paced, deadline-driven environment.

Ø Strong knowledge of MS-Office

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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