Client Relationship Manager

2 days ago

uttar pradesh, India TECEZE Full time

Job Title: Client Relationship Manager / Key Account Manager

Location: Noida

Department: Customer Success

Reports To: Head of Account Management


Role Overview:

We are looking for a highly driven and experienced Client Relationship Manager / Key Account Manager with 5+ years of expertise in managing strategic enterprise accounts. The ideal candidate will be responsible for delivering profitable growth through strong client relationships, proactive account management, and financial ownership. You will work closely with internal teams to ensure client success while identifying and executing new revenue opportunities within your portfolio.


Key Responsibilities:

  • Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
  • Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
  • Understand the client’s business goals, organizational structure, and pain points to align services effectively.
  • Ensure high levels of client satisfaction, loyalty, and retention.
  • Drive revenue growth through strategic account farming—identifying cross-sell and up-sell opportunities.
  • Present tailored solutions that align with client needs and future growth strategies.
  • Meet and exceed monthly and quarterly revenue and profitability targets for assigned accounts.
  • Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
  • Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
  • Monitor and optimize account financial health regularly.
  • Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
  • Prepare detailed account review documents and strategic action plans.
  • Address concerns and resolve client escalations with urgency and professionalism.
  • Conduct regular in-person visits to client sites, building trust with key stakeholders across all levels.
  • Represent the organization in review meetings, industry forums, and client events.
  • Foster multi-level relationships within client organizations to identify decision-makers and influencers.
  • Collaborate with cross-functional teams (technical, operations, marketing) to ensure smooth service delivery and client success.
  • Maintain up-to-date CRM entries, activity logs, pipeline status, and forecast reports.
  • Provide periodic reports to leadership on account performance, risks, and expansion opportunities.


Key Performance Indicators (KPIs):

  • Achievement of assigned revenue and margin targets
  • Growth in account revenue (YoY, QoQ)
  • New services/revenue streams activated per client
  • Client satisfaction scores (CSAT, NPS)
  • Frequency of client site visits and engagement quality
  • Account renewal and retention rates
  • Reduction in overdue payments and cost leakages


Requirements:

  • 5+ years of experience in client relationship management, key account management, or enterprise sales
  • Bachelor’s or Master’s degree in Business, Marketing, or related field (MBA preferred)
  • Proven track record in growing enterprise accounts and achieving financial targets
  • Strong communication, negotiation, and interpersonal skills
  • Experience managing P&L and preparing business performance reports
  • Willingness to travel for client meetings and reviews


#teceze

  • Client Relationship Intern

    2 weeks ago

    Noida, Uttar Pradesh, India Tech2globe web Solutions LLP Full time

    **Job Summary**: The Client Relationship Intern will support the Client Relationship team in managing and nurturing client relationships. This role involves direct interaction with clients, assisting with client queries, and ensuring a high level of client satisfaction. The intern will gain hands-on experience in client management and develop essential...

  • Client Relationship Officer

    1 week ago

    Ghaziabad, Uttar Pradesh, India book my agency Full time

    **Job Title: Client Relationship Officer** **Location**: Vaishali, Ghaziabad **Job Type**: Full-time / Work from Office **Job Summary**: The Client Relationship Officer is responsible for maintaining positive relationships with clients, addressing their concerns, and supporting business development efforts. This role involves customer relationship...

  • Client Relationship Associate

    2 weeks ago

    Noida, Uttar Pradesh, India APPNEURAL Pvt. Ltd. Full time

    Job Description: Client Relationship Associate. Position: Client Relationship Associate. Location: Noida. Experience: 0- 1 Year Company: APPNEURAL Pvt. Ltd. **Job Type**: Full time Job Summary: APPNEURAL Pvt. Ltd. Is looking Client Relationship Associate responsible for building and maintaining strong relationships with clients, ensuring their...

  • Client Relationship Executive

    1 week ago

    Kanpur, Uttar Pradesh, India Happy staffers Global Servicess Full time

    **Job Title**: Client Relationship Executive **Location**: Kanpur **Salary**: Up to ₹20,000 (in-hand) + Incentives **Experience**: Minimum 2 years (relevant field) **Education**: Graduation mandatory **Working Days**: 6 Days We are looking for a **Client Relationship Executive** to manage client queries, ensure satisfaction, and build long-term...

  • Client Relationship Executive

    5 days ago

    Noida, Uttar Pradesh, India Ascend Reach Career Full time

    * Client Relationship Executive in Noida, Delhi, NCRFull TimeDelhi, NCR, NoidaPosted 6 hours ago Client Relationship Executive in Noida, Delhi, NCR | High Salary & Career Growth Looking for Client Relationship Executive jobs in Noida, Delhi, NCR? Join our client’s dynamic team. Utilize your customer service skills and earn a competitive salary with...

  • Client Relationship Internship

    4 days ago

    Noida, Uttar Pradesh, India Tech2Globe Web Solutions LLP Full time

    **Client Communication**: Serve as the primary point of contact for assigned clients. Communicate regularly to understand their needs, provide updates on products or services, and address any issues or concerns they may have. - **Relationship Building**: Develop strong, trusting relationships with clients through proactive communication, responsiveness, and...

  • Client Relationship Partner

    1 week ago

    Vaishali, Ghaziabad, Uttar Pradesh, India Web5G Technology Pvt Ltd Full time

    **Job Title**: Client Relationship Partner **About the Role**: We are seeking **Freshers and Experienced Client Relationship Partners** to join our dynamic team! If you're passionate about building long-lasting client relationships, providing exceptional service, and contributing to business growth, this is the perfect role for you. Whether you're starting...

  • Client Relationship Officer

    1 week ago

    Vaishali, Ghaziabad, Uttar Pradesh, India Digital Marketing Tiger Full time

    **Job Title**: Client Relationship Officer **Location**: Vaishali, Ghaziabad **Job Type**: Full-Time / Part-Time **Department**: Client Services / Account Management Job Summary: We are looking for a dedicated and proactive **Client Relationship Officer** to join our team. This role is ideal for both **fresher** and **experienced** professionals who are...

  • Client Relationship Officer

    2 weeks ago

    Vaishali, Ghaziabad, Uttar Pradesh, India Web5G Technology Pvt Ltd Full time

    **Job Title**: Client Relationship Officer **Location**: Vaishali, Ghaziabad As a **Client Relationship Officer**, your primary role will be to develop and maintain strong, lasting relationships with our clients. You will serve as the key point of contact for clients, addressing their needs, resolving issues, and ensuring they have a positive experience...

  • Client Relationship Executive

    1 week ago

    Noida, Uttar Pradesh, India Tech2Globe Web Solutions LLP Full time

    Hello Jobseekers, We are hiring a Client Relationship Executive for a US-based IT Company. **Designation: Client Relationship Executive ( CRE)** **Exp: 0.6 months -3 yrs.** **Location: Noida 62 (Logix Cyber Park)** **Salary: Up to 25k** **Responsibilities**: - Build and maintain strong client relationships, understanding their needs and objectives. - Act...