Client Relationship Officer

**Job Title**: Client Relationship Officer

**Location**: Vaishali, Ghaziabad

As a **Client Relationship Officer**, your primary role will be to develop and maintain strong, lasting relationships with our clients. You will serve as the key point of contact for clients, addressing their needs, resolving issues, and ensuring they have a positive experience with our company. You will also play a key role in identifying opportunities to enhance customer satisfaction and help drive business growth.

**Key Responsibilities**:

- **Client Communication**: Serve as the main point of contact for clients, answering queries, providing information, and offering tailored solutions.
- **Relationship Management**: Build and nurture strong relationships with clients, understanding their needs, and providing proactive support to enhance satisfaction.
- **Issue Resolution**: Address and resolve any client issues or concerns promptly and professionally, ensuring a positive outcome.
- **Sales Support**: Assist the sales team by providing insights on customer needs, contributing to upsell and cross-sell opportunities.
- **Client Onboarding**: Guide new clients through the onboarding process, ensuring they are well-informed and comfortable using our products or services.
- **Follow-Up**: Regularly follow up with clients to ensure satisfaction and identify opportunities for improvement or additional services.
- **Client Retention**: Focus on retaining existing clients by building trust, understanding their evolving needs, and offering solutions that align with their goals.
- **CRM Management**: Maintain detailed and accurate records of client interactions, service requests, and follow-ups in the CRM system (e.g., Salesforce, HubSpot).
- **Reporting**: Track and report on client feedback, service performance, and key metrics to provide insights for process improvement.

**Skills & Qualifications**:

- **Strong Communication Skills**: Excellent verbal and written communication skills with the ability to engage and interact with clients professionally.
- **Relationship Building**: Proven ability to build and maintain strong relationships with clients, ensuring long-term customer loyalty.
- **Problem-Solving**: Strong problem-solving skills to handle client concerns, resolve issues quickly, and find effective solutions.
- **Customer-Focused**: A genuine passion for providing outstanding customer service and ensuring client satisfaction.
- **Time Management & Organization**: Ability to prioritize tasks, manage time efficiently, and handle multiple client accounts simultaneously.
- **Adaptability**: Ability to adapt communication and service strategies based on client needs and business changes.
- **Tech-Savvy**: Experience using CRM software to manage client data and interactions effectively.
- **Attention to Detail**: High attention to detail to ensure accurate record-keeping and follow-through on client requests.
- **Team Collaboration**: Ability to work closely with other team members, including sales and support teams, to deliver a seamless client experience.

**Desirable Experience**:

- **Freshers** with strong communication skills, a proactive attitude, and a desire to work in client relationship management are encouraged to apply.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Opportunities for career growth and progression within the company.
- Comprehensive training and development programs to help you excel.
- A collaborative, dynamic, and supportive work environment.
- Exposure to diverse industries and a wide range of clients, providing valuable experience.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Compensation Package:

- Commission pay
- Performance bonus
- Yearly bonus

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

Work Location: In person