Client Relationship Internship

1 day ago

Noida Uttar Pradesh, India Tech2Globe Web Solutions LLP Full time

**Client Communication**: Serve as the primary point of contact for assigned clients. Communicate regularly to understand their needs, provide updates on products or services, and address any issues or concerns they may have.
- **Relationship Building**: Develop strong, trusting relationships with clients through proactive communication, responsiveness, and personalized service. Understand the client's business objectives and challenges to offer tailored solutions.
- **Account Management**: Manage client accounts effectively, including contract renewals, upselling or cross-selling opportunities, and resolving billing or payment issues. Ensure that clients receive the value they expect from the company's products or services.
- **Customer Support**: Act as a liaison between the client and internal teams to ensure timely resolution of inquiries or problems. Provide guidance and support to clients regarding product usage, troubleshooting, and best practices.
- **Client Feedback**: Gather feedback from clients regarding their experiences with the company's products or services. Use this feedback to identify areas for improvement and advocate for changes or enhancements that align with client needs.
- **Sales Support**: Collaborate with the sales team to identify new business opportunities within existing client accounts. Provide insights and recommendations based on client interactions to support the sales process and drive revenue growth.
- **Documentation and Reporting**: Maintain accurate records of client interactions, including communication history, account details, and feedback received. Generate regular reports to track client satisfaction, retention rates, and key performance indicators

**Job Types**: Full-time, Permanent

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person

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