Guest Relation Executive

5 days ago

Kalyani Nagar Pune Maharashtra, India FML HOSPITALITY Full time

**Job Purpose**:
The Hostess / GRE is responsible for greeting guests upon arrival, ensuring they are seated promptly, and managing the flow of guests to maintain a smooth operation within the restaurant. The individual will also act as the point of contact for guests, addressing their needs, handling reservations, and providing outstanding customer service.

**Key Responsibilities**:

- **Guest Greeting & Seating**:

- Greet guests warmly upon arrival and ensure they are directed to their tables efficiently.
- Manage the guest waitlist, ensuring guests are seated in a timely and organized manner.
- Escort guests to their tables and provide information about the menu and specials.
- **Reservations & Guest Management**:

- Manage reservation system, ensuring tables are allocated appropriately and confirming bookings.
- Handle guest complaints and inquiries politely and professionally, resolving issues when necessary.
- **Customer Service**:

- Maintain a professional and friendly demeanor while interacting with guests.
- Provide guests with information about the restaurant’s services, including the menu, specials, and promotions.
- Ensure all guest requests are promptly communicated to the relevant departments.
- **Coordination with Staff**:

- Work closely with the kitchen and service staff to ensure smooth communication during busy periods.
- Coordinate the seating arrangements with the servers to optimize the flow of service.
- **Maintaining Cleanliness & Ambience**:

- Ensure the hostess stand and waiting areas are clean and welcoming at all times.
- Maintain a professional appearance and ensure a clean and polished environment for guests.
- **Upselling & Promotion**:

- Actively promote special offers, events, and new menu items to guests when appropriate.
- Upsell reservations for special occasions, such as birthdays, anniversaries, or group events.
- **Guest Feedback**:

- Collect guest feedback on their dining experience and share it with the management team.
- Ensure guests leave with a positive impression and invite them to return.

**Qualifications**:

- High school diploma or equivalent; further education in hospitality or customer service is a plus.
- Proven experience as a hostess or in guest relations, preferably in a high-end restaurant or hospitality environment.
- Strong communication and interpersonal skills.
- Exceptional organizational and time-management skills.
- Ability to handle difficult situations and guest complaints with grace and professionalism.
- Knowledge of reservation systems (e.g., OpenTable) and basic administrative tasks.

**Key Skills**:

- Customer service orientation
- Strong verbal communication
- Multitasking ability
- Conflict resolution
- Team collaboration
- Professional appearance and demeanor

**Work Conditions**:

- May require standing for long periods.
- Work in a fast-paced environment with occasional high-pressure situations.
- Flexible hours, including evenings, weekends, and holidays.
- Dress code: professional attire, according to restaurant policy.

**Job Types**: Full-time, Permanent

Pay: ₹8,951.97 - ₹36,594.09 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8446667096

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