Guest Relations Executive

16 hours ago


Pune Maharashtra, India MoSahaya Full time

Job Title: Guest Relation Executive

Location: PVR Cinemas, 2nd Floor, Phoenix Marketcity, Viman nagar, Pune.

**Salary**: 30k - 35k CTC

Hight:

- 5'8"

Experience:

- 2 to 3 years

Share your resume on:
Or

7205153122

**Job Description**:
As a Guest Relation Executive in the cinema industry, your primary responsibility is to ensure exceptional customer service and satisfaction. You will be the face of the cinema, interacting with guests, addressing their inquiries, and resolving any issues they may have.

Key Responsibilities:
1. Greet guests warmly as they enter the cinema premises.

2. Provide information about movie showtimes, ticket availability, and special promotions.

3. Assist guests with ticket purchases, seating arrangements, and any special requests.

4. Handle guest complaints and concerns in a professional and courteous manner, aiming for swift resolution.

5. Ensure cleanliness and organization in the lobby area and other guest-facing areas.

6. Monitor guest feedback and escalate any recurring issues to the management team.

7. Collaborate with other departments such as concessions and ushering to ensure a seamless guest experience.

8. Upsell premium services such as VIP seating, concessions combos, or loyalty programs to enhance guest satisfaction and revenue.

9. Maintain a positive attitude and high level of professionalism at all times.

10. Stay updated on movie releases, special events, and cinema policies to provide accurate information to guests.

Qualifications:

- Excellent communication and interpersonal skills.
- Customer-centric mindset with a passion for delivering outstanding service.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Previous experience in hospitality, retail, or customer service roles preferred.
- Flexibility to work evenings, weekends, and holidays as required by the cinema schedule.
- Basic computer proficiency for ticketing and guest management systems.

Join our team and be part of creating memorable experiences for cinema-goers in Pune and Mumbai

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7205153122



  • Pune, Maharashtra, India CP HR Services Pvt.Ltd Full time

    **Position**: - Guest Relation Executive ( females preferred) **Location**: - Boat Club Road, Pune **Experience**: - 1 yrs to 3 yrs (from real estate background) **Salary** - 20-22 k pm - Review arrival lists to welcome guests - Attend to special guests and answer their inquiries - Help prepare welcome folders with collateral - Provide information...


  • Pune, Maharashtra, India CAREER CROSSROADS Full time

    *Job Title:* Guest Relations Executive (GRE) *Experience:* Fresher to 2 years *Location:* Pune, India *Joining:* Immediate joiners preferred *Job Summary:* *Key Responsibilities:* - Welcome guests warmly and ensure they feel valued throughout their visit. - Handle guest check-ins, check-outs, and reservations efficiently. - Address and resolve guest...


  • Pune, Maharashtra, India GM Infotech Full time

    **Job Title: Guest Relation Executive** **Location: Pune** **Key Responsibilities**: - Greeting & Assistance: Welcome guests warmly, assist them with placing orders, explain menu items, and help them navigate the restaurant's services. - Order Coordination: Ensure orders are accurate, handle special requests, and follow up to ensure quick service. -...


  • Pune, Maharashtra, India Hyatt Regency Pune Full time

    Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Relations Executive is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division **Qualifications**: Diploma/qualification in Hospitality or Tourism Management


  • Pune, India funatpuno Full time

    **Company Overview**: funatpuno is a leading company in the hospitality industry, dedicated to providing exceptional guest experiences in the None industry. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests. **Role and Responsibilities**: **Customer Interaction**: Interact with guests...


  • Koregaon Park, Pune, Maharashtra, India Smart Moves Consultants Full time

    **ROLE-Guest Relations Executive** **Job Description of GRE-** - Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and...


  • Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Qualifications: Bachelors degree in Hospitality Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary...


  • Koregaon Park, Pune, Maharashtra, India Smart Moves Consultants Full time

    **ROLE-Guest Relations Executive** **Job Description of GRE-** - Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and...


  • Koregaon Park, Pune, Maharashtra, India Smart Moves Consultants Full time

    **ROLE-Guest Relations Executive** **Job Description of GRE-** - Supervision of Guest Assistance. - Execute all the guest relations activities to achieve maximum guest satisfaction index scores. - Provide training to staff on customer interaction, service standard and communication skills. - Adhering and inspecting the grooming standards of the staff and...


  • Pune, India Mycitypune Full time

    Job Description The Guest Relation Executive is responsible for ensuring a positive and memorable experience for guests by providing exceptional customer service and handling their requests or concerns efficiently. This role serves as the primary point of contact between the guests and the organization, aiming to enhance guest satisfaction and foster...