Guest Relation Executive or Relation Executive

7 hours ago

Pune Maharashtra, India CAREER CROSSROADS Full time

*Job Title:* Guest Relations Executive (GRE)

*Experience:* Fresher to 2 years

*Location:* Pune, India

*Joining:* Immediate joiners preferred

*Job Summary:*

*Key Responsibilities:*
- Welcome guests warmly and ensure they feel valued throughout their visit.
- Handle guest check-ins, check-outs, and reservations efficiently.
- Address and resolve guest inquiries, requests, and complaints in a timely and professional manner.
- Coordinate with internal teams (e.g., housekeeping, F&B) to fulfill guest needs.
- Provide information about the property, services, and local attractions.
- Maintain accurate records of guest preferences and feedback to enhance future experiences.
- Ensure the lobby, reception, and other guest-facing areas are presentable at all times.
- Assist in organizing events and special occasions to enhance guest satisfaction.

*Qualifications:*
- Bachelor’s degree in Hospitality, Tourism, or a related field (preferred but not mandatory).
- Strong communication and interpersonal skills.
- Fluency in English and Hindi; additional regional or foreign languages are a plus.
- Positive attitude, problem-solving skills, and the ability to work under pressure.
- Basic computer skills and familiarity with reservation systems or CRM tools (preferred).

*Preferred Skills:*
- Prior internship or experience in a customer-facing role, preferably in hospitality.
- Passion for delivering outstanding guest experiences.
- Good organizational and multitasking abilities.

*Why Join Us?*
- Work in a vibrant and guest-centric environment.
- Opportunities for career growth and skill enhancement.
- Be a part of a professional and supportive team.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7821041311

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