Guest Relation Executive

17 hours ago

Pune, India funatpuno Full time

**Company Overview**:
funatpuno is a leading company in the hospitality industry, dedicated to providing exceptional guest experiences in the None industry. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests.

**Role and Responsibilities**:
**Customer Interaction**: Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience.

**Problem Resolution**: Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction.

**Reservations and Bookings**: Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements.

**Welcoming Guests**: Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.

**Communication Skills**: Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence.

**Service Coordination**: Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment.

**Feedback Collection**: Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.

**VIP Services**: Provide special attention to VIP guests, ensuring their unique needs and preferences are met.

**Event Coordination**: Assist in planning and executing special events, conferences, or functions hosted by the establishment.

**Administration**: Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities. The Guest Relations Executive plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work well in a team.
Prior experience in the hospitality industry or a related field is preferred.

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