Guest Relation Executive

1 week ago

Pune, India SMAAASH - Fun Gateway Pvt Ltd Full time

**Job Summary**:As a Guest Relation Executive at our Family Entertainment Center (FEC), you will be responsible for creating a positive and memorable experience for our guests. You will serve as the primary point of contact, addressing inquiries, providing information, and ensuring a high level of customer satisfaction. Your role is crucial in fostering a friendly and welcoming environment within the FEC.

**Responsibilities**:
**Guest Interaction**:Greet visitors upon entry and provide a warm welcome.
Assist guests with inquiries regarding FEC facilities, events, and services.
Address and resolve guest concerns or issues promptly.

**Information Desk**:Staff the information desk to provide details about FEC offerings, promotions, and pricing.
Distribute brochures, maps, and promotional materials to guests.
Guide guests to various attractions and amenities within the center.

**Membership and Loyalty Programs**:Promote and explain membership and loyalty programs to guests.
Assist in the enrollment process for membership programs.
Provide information on benefits and perks associated with membership.

**Event Coordination**:Collaborate with the events team to organize and facilitate special events.
Coordinate birthday parties and group bookings, ensuring a seamless experience.
Ensure that all guest requirements for events are met.

**Feedback Collection**:Gather feedback from guests regarding their experience.
Document guest suggestions, complaints, or compliments for continuous improvement.
Share relevant feedback with the management team.

**Lost and Found**:Manage the lost and found area, cataloging items and assisting guests in reclaiming lost belongings.
Coordinate with other departments to reunite guests with their lost items.

**Qualifications**:

- Bachelor's degree in Hospitality, Business, or a related field.
- Previous experience in customer service or guest relations is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to guest satisfaction.
- Ability to work in a dynamic and fast-paced environment.
- Proficient in using computer systems for guest registration and information retrieval.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹250,000.00 per month

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Pune, Maharashtra (required)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 7715944433

  • Guest Relation Executive

    16 hours ago

    Pune, Maharashtra, India funatpuno Full time

    Company Overview: funatpuno is a leading company in the hospitality industry, dedicated to providing exceptional guest experiences in the None industry. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests. Role and Responsibilities: Customer Interaction: Interact with guests courteously,...

  • Guest Relations Executive

    3 days ago

    Pune, India Hyatt Regency Pune Full time

    Summary - You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Relations Executive is responsible to assist the Guest Relations Manager to develop, implement, monitor and evaluate the hotel’s marketing communications strategy, including advertising, promotions, public relations, graphics and...

  • Guest Relation Executive

    1 week ago

    Pune, India vijaya Management Services Full time

    Profile : Guest Relation Executive - Any Graduate can apply - Welcome guest - Set up meetings and update calendars - Take delivery of mail and sort and distribute them - Housekeeping Job location : Pune - Shiwaji Nagar / Erandwane Contact No. 9421966966 **Salary**: ₹300,000.00 - ₹400,000.00 per year **Benefits**: - Health insurance - Paid sick...

  • Guest Relation Executive

    3 days ago

    Koregaon Park, Pune, Maharashtra, India Binge Consulting Full time

    **Job Overview**: The Guest Relations Executive (GRE) is responsible for ensuring a high level of guest satisfaction by providing personalized service, addressing guest concerns, and coordinating with various departments to fulfill guest needs. The GRE serves as the primary point of contact for guests, helping to create a welcoming and memorable...

  • Guest Relation Executive

    3 days ago

    Koregaon Park, Pune, Maharashtra, India Binge Consulting Full time

    **Job Overview**: The Guest Relations Executive (GRE) is responsible for ensuring a high level of guest satisfaction by providing personalized service, addressing guest concerns, and coordinating with various departments to fulfill guest needs. The GRE serves as the primary point of contact for guests, helping to create a welcoming and memorable...

  • Guest Relation Executive

    2 weeks ago

    Baner, Pune, Maharashtra, India Orion spa & health care centre Full time

    We are looking for a qualified Guest Relation Executive to provide professional and result oriented GRE for our business. **Role & Responsibilities**: - Engage with guests on a regular basis and build a relationship with them - Attend to phone calls and take appointments - Be conversant with all the therapies and provide information about the same to the...

  • Guest Relation Executive

    1 week ago

    Market Yard, Pune, Maharashtra, India Career crossroads Full time

    Job Title:* Guest Relations Executive (GRE) *Experience:* Fresher to 2 years *Location:* Pune, India *Joining:* Immediate joiners preferred *Job Summary:* *Key Responsibilities:* - Welcome guests warmly and ensure they feel valued throughout their visit. - Handle guest check-ins, check-outs, and reservations efficiently. - Address and resolve guest...

  • Sr. Executive

    1 week ago

    Pune, India FLAME University Full time

    Sr. Executive - Guest Relations Location: FLAME University, Lavale CampusRole SummaryRepresent FLAME University’s hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.Key Responsibilities1. Guest ManagementGreet and welcome visitors, parents,...

  • Sr. Executive

    1 week ago

    Pune, India FLAME University Full time

    Sr. Executive - Guest Relations Location: FLAME University, Lavale CampusRole SummaryRepresent FLAME University’s hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.Key Responsibilities1. Guest ManagementGreet and welcome visitors, parents,...

  • Sr. Executive

    1 week ago

    pune, India FLAME University Full time

    Sr. Executive - Guest Relations Location: FLAME University, Lavale CampusRole SummaryRepresent FLAME University’s hospitality desk by welcoming and assisting guests, coordinating with internal departments, and ensuring a seamless and professional guest experience on campus.Key Responsibilities1. Guest ManagementGreet and welcome visitors, parents,...