Guest Relation Executive

3 days ago

Baner Pune Maharashtra, India Orion spa & health care centre Full time

We are looking for a qualified Guest Relation Executive to provide professional and result oriented GRE for our business.

**Role & Responsibilities**:

- Engage with guests on a regular basis and build a relationship with them
- Attend to phone calls and take appointments
- Be conversant with all the therapies and provide information about the same to the guests
- Selling of gift vouchers and memberships to the guests
- Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa
- Seek feedback from guests about their experience
- Control costs by following laid-down procedures
- Ensure high levels of guest satisfaction
- Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff
- Deliver high quality & personalized service to the guests with the help of the therapists at the spa
- Ensure adherence to all standard operating procedures
- Handle any guest grievances and bring it to the Spa Manager’s notice immediately
- Maintain the reception area in an effective manner
- Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.

**Salary**: ₹13,000 to ₹18,000 /month

**Experience**:

- Customer Service: 1 year (required)

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