Guest Relation Executive

1 day ago

Pune Maharashtra, India PUNO - The Adventure Park Full time

**Job description**

Guest Relation Executive/Restaurant Hostess /GRE **(ONLY FEMALE)**

**Course Specialization**: B.Sc - Any Specialization, Hospitality and Hotel Management, B.Com - Commerce, Diploma - Management, Any Specialization, Vocational Course, Other Specialization, Hotel Management.

**Desired Experience**: 1 - 5 Years

**Skills Required**:

- Strong communication skills and should have pleasing personality.
- Excellent interpersonal skills for diplomatically handling staff and customers.
- Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
- Excellent guest service skill.
- Ability to work flexible hours, weekends, and holidays.
- An ability to listen and respond to demanding Guest needs.
- Accountable and resilient.
- Commitment to delivering a high level of customer service.
- Flexibility to respond to a variety of different work situations.

**Roles and Responsibilities**:

- Identify main client groups and audiences and determine the best way to communicate publicity information to them.
- Provide upscale guest service experiences for clients throughout their stay.
- Ensure Guests are properly greeted upon their arrival.
- Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.
- Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
- Draw up client bookings for tables and ensure that tables are set before clients arrival.
- Serve as the main point of contact for VIP Guests and ensure Restaurant staff are fully briefed on their requirements.
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
- Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate.
- Schedules dining reservations and arranges parties or special services for diners.
- Manage the front desk by receiving incoming calls, greeting and attending to customers.
- Inform guests about the availability of tables and direct them to the tables.
- Keep records of guests who visit the restaurant.
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- Assist customers with answers to queries, and proffer solutions to issues within your capacity.
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended in a timely manner.
- Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.
- Establish friendly relationships with regular clients.
- Comply with restaurant security, fire regulations and all health and safety legislation.
- Ensures that restaurant brand standards are consistently implemented.

**Job Types**:Full-time, Permanent

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹17,799.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Guest relations: 1 year (required)

**Location**:

- Pune, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 7300063513

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