
Guest Relation Executive
15 hours ago
**Job Title: Guest Relation Executive**
**Location: Pune**
**Key Responsibilities**:
- Greeting & Assistance: Welcome guests warmly, assist them with placing orders, explain menu items, and help them navigate the restaurant's services.
- Order Coordination: Ensure orders are accurate, handle special requests, and follow up to ensure quick service.
- Customer Service: Address guest inquiries, handle complaints professionally, and ensure issues are resolved promptly to enhance the overall guest experience.
- Complaint Handling: Manage customer complaints efficiently, offering quick solutions, and escalate major issues when necessary.
- Cleanliness & Ambiance: Monitor the restaurant’s cleanliness and coordinate with staff to maintain a neat and welcoming environment for guests.
- Feedback Collection: Collect guest feedback and pass on suggestions or concerns to the management for service improvements.
- Service Recovery: Proactively handle service delays or mistakes by offering compensation where necessary, ensuring guest satisfaction.
**Skills & Competencies**:
- Excellent communication (English & Hindi) and interpersonal skills
- Ability to handle pressure in a fast-paced QSR environment
- Problem-solving and multitasking skills
- Familiarity with POS systems and basic hygiene standards
- Customer-centric mindset and attention to detail
**Qualifications**:
- High school diploma or higher education in Hospitality/Customer Service (preferred)
- Experience in customer service or a similar role in QSR is an advantage
- Fluent in English and local language(s)
Pay: ₹300,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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