
Customer Service Representative
4 days ago
**Job Summary**:
**Key Responsibilities**:
- Supervise and manage the day-to-day operations of the telecalling team.
- Generate qualified leads for solar products through outbound calls and follow-ups.
- Train, motivate, and monitor telecallers to ensure target achievement.
- Develop call scripts, FAQs, and objection-handling strategies to improve conversions.
- Handle escalated customer queries and ensure prompt resolution.
- Coordinate with the sales and marketing teams for lead allocation and campaign feedback.
- Maintain and analyze reports on daily, weekly, and monthly team performance.
- Ensure customer satisfaction and manage post-call follow-ups as needed.
- Provide detailed feedback on campaign effectiveness and customer response.
- Stay updated on solar industry trends, product knowledge, and competitor activities.
**Key Requirements**:
- Bachelor’s degree in any discipline (Preferred: Sales/Marketing/Communication).
- 3-4 years of experience in telecalling and customer support, preferably in the solar or renewable energy sector.
- Strong leadership and team management skills.
- Excellent communication (Hindi & English) and interpersonal abilities.
- Target-driven mindset with a proactive approach.
- Good knowledge of CRM tools, MS Excel, and call tracking systems.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Morning shift
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
-
Customer Service Representative
7 days ago
Bhubaneswar, Orissa, India Clogic Softtech LLP Full time ₹ 3,04,160 - ₹ 38,19,600 per yearAbout the RoleWe are looking for a friendly and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and a...
-
Customer Service Officer
5 days ago
Bhubaneswar, Orissa, India Streak Services Private Limited Full timeWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...
-
Customer Service Representative
1 week ago
Bhubaneswar, Orissa, India Clogic Softtech Full timeAbout the Role Key Responsibilities - Provide accurate product/service information and resolve customer queries. - Maintain records of customer interactions and transactions in the CRM system. - Escalate unresolved issues to the appropriate department for further assistance. - Follow up with customers to ensure satisfaction and resolution. - Meet...
-
Csa (Customer Service Associate)
2 weeks ago
Bhubaneswar, Orissa, India Swami Vivekananda National Youth Council Full time**Duties and responsibilities of a customer service representative** - Take ownership of customer issues.... - Troubleshoot problems and drive resolutions.... - Escalate unresolved issues to relevant internal teams.... - Collect prompt and accurate customer feedback.... - Document knowledge as solution articles.... **Salary**: ₹11,600.00 - ₹21,401.14...
-
Customer Service Associate
1 week ago
Bhubaneswar, Orissa, India Swami Vivekananda National Youth Council Full time**Duties and responsibilities of a customer service representative** - Take ownership of customer issues.... - Troubleshoot problems and drive resolutions.... - Escalate unresolved issues to relevant internal teams.... - Collect prompt and accurate customer feedback.... - Document knowledge as solution articles.... **Salary**: ₹17,600.00 - ₹29,401.14...
-
International Customer Service Advisor
4 days ago
Bhubaneswar, Orissa, India YIHIRES PVT LTD Full time**Job Title**: Customer Support Representative (male) **Location**: Ashok nagar Bhubaneswar **Minimum Qualification**: 12th Pass **Requirements**: - Minimum qualification of 12th pass. - Excellent English communication skills, both verbal and written. - Previous experience in customer service or a similar role would be advantageous. - Ability to work in...
-
Customer Service Assistant
4 days ago
Bhubaneswar, Orissa, India Tech Mahindra Full time**Job Title: Customer Service Representative** **Company: Tech Mahindra** **Location: Maitree Vihar, Bhubaneswar, Odisha-751023** **Number of Openings: 195** **Fresher and Experienced : Both are welcome to apply** **Salary Range: ₹1,80,000 - ₹2,20,000 per annum** J**ob Description**: **Key Responsibilities**: - Handle inbound and outbound customer...
-
Customer Service Representative
1 week ago
Bhubaneswar, Orissa, India Tatwa Technologies Ltd Full timeRoles & Responsibilities; *Respond to customer inquiries via system generated calls. *Build sustainable relationships and trust with customer accounts through open and interactive communication. *Identify and assess customer's needs to achieve satisfaction. - Stay updated on product knowledge and company policies. **Job Types**: Full-time, Permanent,...
-
Customer Service Representative
24 hours ago
Chandrasekharpur, Bhubaneswar, Orissa, India Tatwa Technologies Ltd Full timeResponsibilities; .Provide customer service by responding to customer inquires via calls .Handle customer in a professional and courteous manner .Assist customer with product information & service related issues .meet the performance for customer satisfaction. .Monitor customer satisfaction levels & implement strategies to improve customer...
-
Customer Service Representative
2 weeks ago
Bhubaneswar, Orissa, India HIRD SERVICES PVT. LTD. Full time**Hiring for Backend Executive** Join our team at as a Backend Executive ! If you have top-notch English skills and a passion for BPO, we want to hear from you. **Roles**: - Non Voice-based Customer Support - Responsible to deliver high quality and productivity results that meet the identified targets. Strong ability to multitask and take fast decisions...