
Customer Service Assistant
3 days ago
**Job Title: Customer Service Representative**
**Company: Tech Mahindra**
**Location: Maitree Vihar, Bhubaneswar, Odisha-751023**
**Number of Openings: 195**
**Fresher and Experienced : Both are welcome to apply**
**Salary Range: ₹1,80,000 - ₹2,20,000 per annum**
J**ob Description**:
**Key Responsibilities**:
- Handle inbound and outbound customer calls professionally.
- Resolve customer complaints, queries, and provide accurate information.
- Ensure timely follow-ups and escalation of critical issues when required.
- Maintain a high level of customer service standards.
- Adhere to company policies and procedures while delivering solutions.
- Document customer interactions and feedback for process improvement.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction.
**Eligibility Criteria**:
- **Fluent in English** (spoken and written) with strong communication skills.
- Ability to work in rotational shifts (**including night shifts**).
- Basic computer knowledge and familiarity with CRM tools is a plus.
- Strong problem-solving skills and a customer-centric approach.
**Why Join Tech Mahindra?**
- Competitive salary package (₹1.8L - ₹2.2L per annum).
- Professional growth and career advancement opportunities.
- Employee-friendly work environment with learning & development programs.
- Health benefits
- **Cab facility available for night shifts (range: 10 to 20 km)**
- 6 working days with 1 rotational week off
- 9 hour of login time with 1 hour break (included)
**Join Tech Mahindra and be a part of a global leader in digital transformation**
**Job Types**: Full-time, Fresher, Contractual / Temporary
Contract length: 4 months
Pay: ₹13,400.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 7978398679
Expected Start Date: 28/06/2025
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