Customer Service
2 weeks ago
*need Only Freshers
Core Responsibilities:
- Responding to Customer Queries
- Handle incoming calls, emails, chats, or social media inquiries.
- Provide accurate information about products/services.
- Issue Resolution
- Resolve product or service issues quickly and efficiently.
- Escalate complex problems to the appropriate department or senior support.
- Customer Relationship Management (CRM)
- Record customer interactions in CRM tools.
- Maintain and update customer account information.
- Follow-Up
- Ensure follow-up with customers until their issues are fully resolved.
- Collect feedback post-resolution to gauge satisfaction.
- Complaint Handling
- Listen to customer concerns empathetically.
- De-escalate angry or upset customers professionally.
- Order and Billing Support
- Assist with placing orders, tracking shipments, or explaining invoices.
- Help customers with cancellations, returns, or refunds.
- Product Knowledge
- Stay updated on all company offerings.
- Explain product features, compatibility, and benefits to customers.
- Cross-Selling and Upselling (if applicable)
- Suggest additional products/services that may benefit the customer.
- Promote loyalty programs or offers.
Job Type: Fresher
Pay: ₹15, ₹18,000.00 per month
Work Location: In person
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