Customer Service Representative

2 weeks ago

Bhubaneswar Orissa, India Clogic Softtech LLP Full time ₹ 3,04,160 - ₹ 38,19,600 per year

About the Role

We are looking for a friendly and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and a strong problem-solving mindset.

Key Responsibilities

  • Handle inbound and outbound customer calls, chats, and emails.
  • Provide accurate product/service information and resolve customer queries.
  • Process orders, forms, applications, and requests.
  • Maintain records of customer interactions and transactions in the CRM system.
  • Escalate unresolved issues to the appropriate department for further assistance.
  • Follow up with customers to ensure satisfaction and resolution.
  • Meet performance targets such as response time, resolution rate, and customer satisfaction.
  • Maintain a professional, empathetic, and positive attitude when interacting with customers.

Qualifications

  • High school diploma required; Bachelor's degree preferred.
  • Proven experience in customer service, call center, or a similar role is a plus (freshers can apply).
  • Strong communication skills (verbal and written).
  • Good problem-solving abilities and active listening skills.
  • Basic computer knowledge and familiarity with CRM systems.
  • Ability to handle high-pressure situations calmly and professionally.

Preferred Skills

  • Experience in voice, chat, or email support.
  • Knowledge of customer service best practices and KPIs.
  • Multilingual ability (if applicable to the role).

Benefits

  • Competitive salary with performance incentives.
  • Health and insurance benefits.
  • Paid time off and holidays.
  • Training and career development opportunities.
  • Supportive and friendly work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹30,615.41 per month

Work Location: In person

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