Customer Service Representative

2 days ago

Bhubaneswar Orissa, India Clogic Softtech Full time

About the Role

Key Responsibilities
- Provide accurate product/service information and resolve customer queries.
- Maintain records of customer interactions and transactions in the CRM system.
- Escalate unresolved issues to the appropriate department for further assistance.
- Follow up with customers to ensure satisfaction and resolution.
- Meet performance targets such as response time, resolution rate, and customer satisfaction.
- Maintain a professional, empathetic, and positive attitude when interacting with customers.

**Qualifications**:

- High school diploma required; Bachelor’s degree preferred.
- Proven experience in customer service, call center, or a similar role is a plus (freshers can apply).
- Strong communication skills (verbal and written).
- Good problem-solving abilities and active listening skills.
- Basic computer knowledge and familiarity with CRM systems.
- Ability to handle high-pressure situations calmly and professionally.

Preferred Skills
- Knowledge of customer service best practices and KPIs.
- Multilingual ability (if applicable to the role).

**Benefits**:

- Competitive salary with performance incentives.
- Health and insurance benefits.
- Paid time off and holidays.
- Training and career development opportunities.
- Supportive and friendly work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹30,615.41 per month

Work Location: In person

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