Customer Support Executive
6 days ago
**Key Responsibilities**:
- **Customer Interaction**:
- Handle complaints and resolve issues to ensure customer satisfaction.
- **Problem Solving**:
- Diagnose and troubleshoot customer issues.
- Provide accurate and complete information to resolve problems.
- **Documentation**:
- Record customer interactions and transactions in the system.
- Maintain detailed records of queries, complaints, and resolutions for future reference.
- **Collaboration**:
- Work closely with internal teams (e.g., sales, technical support, or operations) to resolve complex issues.
- Escalate unresolved issues to higher-level support when necessary.
- **Customer Retention**:
- Build and maintain strong customer relationships.
- Proactively follow up with customers to ensure satisfaction and retention.
- **Feedback Management**:
- Gather customer feedback and share insights with the team to improve processes and services.
- Contribute to the development of FAQs, knowledge bases, and self-service resources.
**Job Type**: Part-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
- Morning shift
Application Question(s):
**Experience**:
- total work: 3 years (preferred)
Work Location: In person
**Speak with the employer**
+91 9920501051
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