Customer Care Executive

6 days ago

Anand, India Patel Infrastructure Limited Full time

**Key Responsibilities**:

- **Customer Queries & Concerns**: Address customer queries and concerns effectively, ensuring customer satisfaction and providing appropriate solutions.
- **Administrative Support**: Handle various administrative tasks, such as document management, order tracking, and coordination with different teams to ensure smooth operations.
- **Customer Feedback Management**: Record, track, and analyze customer feedback, ensuring that it is communicated effectively to the relevant departments for continuous improvement.
- **Order Communication**: Coordinate with customers and internal teams regarding customer orders, providing updates and ensuring timely delivery.
- **Data Entry & Reporting**: Maintain accurate records of customer interactions, order statuses, and other related data, ensuring a smooth workflow.

**Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Communication, or a related field.
- 2-5 years of experience in customer care, administration, or a related role, preferably within the FMCG industry.
- Excellent verbal and written communication skills with a customer-centric approach.
- Strong organizational and multitasking abilities.
- Proficient in MS Office and other basic office tools.
- Problem-solving skills with a focus on delivering customer satisfaction.
- Ability to work under pressure and manage time effectively.

**Additional Information**:

- Ability to collaborate and work efficiently within a team environment is essential.
- Experience with CRM tools or customer service software would be an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹34,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Fixed shift

**Experience**:

- FMCG: 3 years (required)
- Customer support: 3 years (required)

**Location**:

- Anand, Gujarat (required)

Work Location: In person

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