Customer Care Executive

18 hours ago

Anand GJ IN Patel infrastructure limited Full time

Job Title Customer Service Executive Location Anand Experience 0-4 Years Role Overview As a Customer Service Executive you will be responsible for addressing customer inquiries across WhatsApp email calls and social media Your role will focus on delivering timely clear and helpful responses that ensure customer satisfaction and loyalty Key Responsibilities Respond promptly and professionally to customer queries via o WhatsApp o Email o Phone calls o Social media messages Assist customers with order-related queries product information shipping returns and other support Follow up on customer interactions and ensure issues are resolved effectively Maintain customer communication logs and update CRM systems Coordinate with internal teams logistics marketing website for smooth issue resolution Gather customer feedback and escalate trends or concerns to improve services Maintain a polite positive and empathetic attitude at all times Requirements 0-4 years of experience in customer service telesales or a support role Excellent verbal and written communication skills in English and Hindi Ability to handle multiple conversations professionally and patiently Proficient in using WhatsApp Business email Excel and basic CRM tools Good listening skills and a customer-first mindset Willingness to learn about products and processes Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Food provided Health insurance Schedule Day shift Fixed shift Experience Customer support 2 years Required Language Hindi Preferred English Preferred Location Anand Gujarat Required Work Location In person

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