Customer Care Executive Trainer

3 weeks ago


Madhubani BR IN Shiksha Full time

Job Summary We are looking for a Customer Care Executive Trainer with at least 2 years of experience in training or customer service The trainer will be responsible for preparing and guiding customer care executives with the required communication skills process knowledge and customer handling techniques Key Responsibilities Conduct training sessions classroom online on-job for new and existing customer care executives Train in voice and non-voice customer support soft skills and customer handling Prepare and update training materials presentations and handouts Assess trainee performance and provide feedback for improvement Coordinate with HR and Operations to ensure training effectiveness Maintain training reports and records Required Skills Strong communication and presentation skills Good knowledge of customer service operations Ability to engage motivate and evaluate trainees Patience adaptability and problem-solving skills Qualification Experience Graduate in any discipline Minimum 2 years of experience in customer service training role BPO or customer care domain preferred Job Type Full-time Pay 12 000 00 - 18 000 00 per month Education Bachelor s Required Experience Teaching experience 3 years Required Work Location In person



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