Customer Care Executive Trainer

1 week ago


Madhubani, India SHIKSHA Full time

**Job Summary**:
We are looking for a **Customer Care Executive Trainer** with at least **2 years of experience** in training or customer service. The trainer will be responsible for preparing and guiding customer care executives with the required communication skills, process knowledge, and customer handling techniques.

**Key Responsibilities**:

- Conduct training sessions (classroom/online/on-job) for new and existing customer care executives.
- Train in **voice and non-voice customer support**, soft skills, and customer handling.
- Prepare and update training materials, presentations, and handouts.
- Assess trainee performance and provide feedback for improvement.
- Coordinate with HR and Operations to ensure training effectiveness.
- Maintain training reports and records.

**Required Skills**:

- Strong communication and presentation skills.
- Good knowledge of **customer service operations**.
- Ability to engage, motivate, and evaluate trainees.
- Patience, adaptability, and problem-solving skills.

**Qualification & Experience**:

- Graduate in any discipline.
- Minimum **2 years of experience** in customer service/training role (BPO or customer care domain preferred).

Pay: ₹12,000.00 - ₹18,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Teaching experience: 3 years (required)

Work Location: In person



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