It Customer Care Executive
1 day ago
Roles and Responsibilities Training Delivery Conduct IT training sessions for students enrolled in KYP and Domain Skilling Programs Develop and deliver customized lesson plans and training modules Utilize innovative and interactive teaching methods to ensure maximum Conduct IT Customer Care and Soft Skills training sessions for students enrolled in KYP and Domain Skilling programs Curriculum Implementation Ensure complete alignment with KYP curriculum and SSC Q2217 - IT Customer Care Executive v1 0 qualification standards Stay updated with industry trends tools and software relevant to customer service and IT-enabled support roles Integrate digital platforms and simulations to provide a real-world learning experience Student Management Assess trainees communication computer and problem-solving skills and customize the teaching approach accordingly Conduct regular assessments feedback sessions and mentoring to track and improve learner performance Motivate students to achieve program objectives and prepare them for job readiness and placement opportunities Program Administration Maintain accurate records of attendance assessments and feedback as per program requirements Coordinate with mobilization MIS and administrative teams to ensure smooth batch operations Support in the mobilization registration and examination process as needed Technology and Skill Development Train students on basic IT skills CRM tools and customer service software used in BPO and ITES sectors Enhance students verbal and written communication email etiquette and customer handling techniques Facilitate practical sessions and role plays for live call handling and query resolution Quality Assurance Deliver sessions in compliance with program standards and quality benchmarks Collect student and program feedback for continuous improvement Participate in train-the-trainer programs audits and quality reviews Qualifications and Skills Education Bachelor s degree in Computer Science IT or any related discipline Certifications Customer Service ITES BPO or related domain certifications preferred Experience Minimum 1-3 years of experience as an IT Trainer or Customer Care Trainer Prior experience in KYP or Skill India domain-based programs is highly desirable Technical Skills Proficiency in MS Office CRM tools email communication and basic IT troubleshooting Soft Skills Strong communication and interpersonal skills Ability to motivate and engage learners effectively Patience adaptability and mentoring skills Develop and deliver interactive lesson plans training modules and practical assignments relevant to the Customer Care domain Use innovative activity-based and technology-enabled teaching methodologies to enhance learner engagement and comprehension Job Type Full-time Pay 12 000 00 - 18 000 00 per month Benefits Provident Fund Education Bachelor s Required Experience Teaching experience 3 years Required Work Location In person
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Munger, BR, IN Shiksha Full timeJob Title IT Customer Care Executive Trainer Location Sitamarhi Salary Range 10 000 - 16 000 per month Job Type Full-time Job Summary We are seeking a dedicated Trainer to deliver training for the IT Customer Care Executive course The trainer will be responsible for teaching both theory and practical modules guiding students in developing IT skills...
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