Customer Service Executive

1 week ago

Madhapur Hyderabad Telangana, India Rapiscan Full time

**Overview**:
Rapiscan Systems, an OSI Systems, Inc. company, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities. As the world’s leading security screening provider, Rapiscan Systems provides state-of-the-art products, solutions, and services to meet our customers’ most demanding threat detection needs.
**Customer Service Support**: Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

**Responsibilities**:
We are looking for experienced Customer Service Oriented People. Below are the Jobs and responsibilities
b) Provide superior customer service.
c) Follow up on customer queries and ensure they are resolved, escalate internally if needed.
d) Prepare quotes, Service tickets, RMAs etc.

**Qualifications**:
a) Should have experience of atleast 2 years of working in an international Call Center
b) Fluent in english both Verbal and written
c) Flexible to work in rotational shifts
d) Flexible to work 6th day ( additional day) if needed.

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