Customer Service Representative

1 week ago

Madhapur Hyderabad Telangana, India Proton Al Najm LLC Full time

**Location**: Madhapur

**Job Type**: Full-time
**Reports To**: Call Center Supervisor

**Job Summary**:
**Key Responsibilities**:

- Answer inbound customer calls and respond to banking-related inquiries
- Assist customers with account information, online banking access, card services, and loan details
- Resolve issues such as unauthorized transactions, account discrepancies, or payment problems
- Promote banking products and services when appropriate
- Escalate unresolved issues to relevant departments or supervisors
- Maintain accurate records of customer interactions using CRM systems
- Follow bank policies, procedures, and regulatory compliance guidelines
- Meet performance metrics including call handling time, accuracy, and customer satisfaction

**Qualifications**:

- High school diploma or equivalent (Bachelor’s degree in business or finance is a plus)
- 1+ years of experience in a call center or customer service role (banking/financial services preferred)
- Excellent verbal and written communication skills
- Ability to remain calm under pressure and handle difficult customer situations professionally
- Familiarity with banking terminology, products, and services
- Basic computer and typing skills; experience with CRM or banking systems a plus

**Preferred Skills**:

- Bilingual proficiency (if applicable)
- Knowledge of banking regulations (e.g., KYC, AML, FDIC guidelines)
- Sales or upselling experience in a call center environment

**Compensation & Benefits**:

- Competitive hourly rate or salary
- Performance-based incentives or bonuses
- Health insurance, retirement plans, and paid time off (as applicable)
- Training and career development opportunities

**Job Types**: Full-time, Permanent

Pay: ₹9,064.00 - ₹31,326.28 per month

**Benefits**:

- Food provided
- Health insurance
- Paid time off

Schedule:

- Night shift

Supplemental Pay:

- Overtime pay
- Quarterly bonus
- Shift allowance

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6300317532

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