Customer Service Representative

14 hours ago

Hyderabad Telangana, India AIOMS Full time

Role Summary: Customer Service Representative - To Answer Phones to respond to general Customer's inquiries, concerns and complaints. Arrange for service requested by the Customers. To follow up with Doctor office for paperwork and Project a professional Company image through Phone interaction

Essential Responsibilities:
Service calls from Customers based in US.Solve queries and concerns on the call.Arrange for Services required by the Customers.
Provide Customer with Product and Services information. Follow up on Customers inquires and resolve Recognize, document and alert the Supervisor of trends in Customers calls Recommend Process Improvements and services.

Qualifications/Requirements:

- Minimum 10+2 and above Should have Customer Centric Attitude.
- Excellent English Language Communication Skills.
- Working Knowledge of Computers specially MS Office.
- Professional Phone etiquettes and ability to work with teams.
- Should be willing to work in Night Shift.
- Should be Open to Change.

**Note: We are situated at Toli Chowki, Shaikpet, Hyderabad.**

**So applicants staying nearby or those who have got transport arrangement can contact us.**

**Work hours will be 4:30 pm to 1:30 am weekdays and 2:00 pm to 5:00 pm on Saturday.**

Pay: ₹22,000.00 per month

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Night shift

Supplemental pay types:

- Bonus pay
- Performance bonus

Travel requirement:

- No travel

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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