Customer Service Representative

21 hours ago


Hyderabad Telangana, India Tailortech Private Limited Full time

**Job Title: Customer Service Representative**
**Location: Hyderabad**
**Department: Customer Support**

**Company: CloudTailor**

**Responsibilities**
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Maintain a positive and friendly tone with customers at all times
- Listen to customer complaints and try to identify the cause of their problem to your best ability
- Identify the appropriate response and strategy to solve customer issues as quickly as possible
- Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
- Assist customers on placement of orders, refunds, or exchanges
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

**Skills Required**:

- At least 1 - 3 years' of relevant work experience In Any BPO or E-Commerce
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Proficient in English and Hindi (Kanada and Tamil - Added Advantage).
- Ability to manage call volumes
- Customer management skills
- Problem solving approach
- Time management and punctuality

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person



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