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Customer Service Representative

2 weeks ago

Madhapur Hyderabad Telangana, India Mahaveer Soft Solutions Pvt Ltd Full time

Job description Call Centre Representative : We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. REQUIREMENT - Graduated high school, but a bachelor's degree in commerce or related fields is preferred. - Prior experience with customer service/tele sales and call centers in relevant job roles with at least 3years experience. - Good knowledge of CRM practices and systems. - Customer-oriented attitude with professionalism. - Strong multitasking, time management, and target achieving skills. - Excellent communication and listening skills with good command of the English language. RESPONSIBILITIES - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or policy related answers. - Maintain good customer relations. - Meet personal targets and work towards meeting team targets. - Maintain records of the conversations with the customer and analyze the data. - Write and submit timely reports on performance, targets, and customer queries. SKILLS REQUIRED - Interpersonal Skills - Cognitive Skills - Communication & Voice And Accent Skills - Technical skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 7075703889