Customer service support

16 hours ago

Madhapur Hyderabad Telangana, India Kaits Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Title: Customer Service Representative – International Voice Support

Department: Customer Support / BPO Operations

Location: [City / Office Location]

Employment Type: [Full-Time / Contract / Work from Office]

Job Summary:

We are looking for enthusiastic and customer-focused Customer Service Representatives to handle international voice support for our clients. The ideal candidate will be responsible for managing inbound and outbound calls, resolving customer issues efficiently, and ensuring a high level of customer satisfaction while maintaining professionalism and empathy.

Key Responsibilities:

Handle inbound and outbound calls from international customers (e.g., US, UK, Australia).

Provide accurate information and effective solutions to customer inquiries and complaints.

Maintain a positive and professional attitude during all customer interactions.

Document customer interactions and feedback in the CRM system.

Follow up with customers to ensure issues are resolved in a timely manner.

Adhere to process guidelines, scripts, and quality standards.

Meet or exceed performance metrics including call handling time, quality score, and customer satisfaction.

Requirements:

Education: Minimum graduate (any discipline).

Experience: 0–3 years of experience in international voice support or customer service.

Communication Skills: Excellent English communication skills (both verbal and written).

Technical Skills: Basic computer knowledge and familiarity with CRM tools.

Shift Flexibility: Willingness to work in night shifts / rotational shifts as per international time zones.

Personality: Customer-oriented, empathetic, patient, and confident on calls.

Preferred Skills:

Prior experience in BPO / International Call Center.

Knowledge of voice etiquette and call-handling techniques.

Ability to multitask and perform under pressure.

Benefits:

Attractive salary package with incentives.

Two-way cab facility (as per shift).

Training and career growth opportunities.

Friendly and supportive work environment.

Work Timings:

Shift: 7:00 PM – 4:00 AM IST (Night Shift for US Process)

Work Days: 5 Days a Week.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Application Question(s):

  • International voice process

Experience:

  • 5years: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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