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Customer Support Executive

2 weeks ago

Madhapur Hyderabad Telangana, India Bijliride Private limited Full time

**Roles and Responsibilities**:

- Developing and maintain customer relationships by helping customers with questions and concerns about Bijliride's products and services.
- Skillfully manage both inbound and outbound customer interactions via phone with professionalism and efficiency.
- Resolve customer inquiries and address concerns with empathy, accuracy, and timeliness.
- Maintain a positive demeanor and handle customer complaints with diplomacy and patience.
- Actively engage in sales lead generation efforts to meet team targets.
- Listening to customers' concerns and handling complaints promptly.
- Provide comprehensive and precise information utilizing our CRM system and established SOPs.
- Gather and analyze customer feedback to drive ongoing enhancements in service delivery.
- Good customer service skills and handling customers with empathy.
- Proficient in phone handling techniques with a focus on active listening.
- Familiarity with CRM systems and best practices in customer service.
- Customer-centric and problem-solving mindset, adaptable to diverse personalities and situations.
- Exceptional communication and presentation skills.
- Experience: 1-2 years of relevant experience in voice and non-voice customer support roles.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person