Support Executive

2 days ago

Madhapur Hyderabad Telangana, India Myclassboard Educational Solutions Pvt Ltd Full time

Role : Client Support Executive
Exp: 0 to 2
Location: Hyderabad

Managing a team of representatives offering client support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures

At the heart of being a customer support executive is keeping customers satisfied so that they continue to use your employer’s products and services.

To this end, customer support executives perform a variety of duties.

Our analysis of job postings reveals the following to be among the most common responsibilities:
Customer support executives frequently devise ways to measure how well clients are being served.

They may listen in on the calls of staff to ensure quality and then make suggestions for improvement.

Customer support executives establish metrics for the team to reach, such as the number of calls handled per hour.

They keep tabs on these figures and motivate workers to accomplish goals

Customer support executives are outstanding communicators.

They listen carefully to what the client is saying and explain resolution actions clearly.

Sometimes they may need to converse with other members of the customer care team to learn what steps have already been taken.

Other traits frequently found in the best customer support executives include:
Exhibiting patience in order to appease the most difficult clients

Following through on inquiries to ensure completion and satisfaction

Managing the performance of others seriously but tactfully

Negotiating acceptable terms for both the company and the customer

Solving problems creatively when easy solutions aren’t available

**Salary**: ₹9,027.50 - ₹29,657.93 per month

Day range:

- Monday to Friday

Shift:

- Day shift

Application Question(s):

- Do you speak Hindi?
- what is your Expected CTC?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 8977034095

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