Current jobs related to Chat Support Executive - Madhapur Hyderabad Telangana - Picktime

  • Chat Support Executive

    2 weeks ago

    Madhapur, Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Collaborate with other team members and departments to ensure customer satisfaction - Ask...

  • Chat Support Executive

    4 days ago

    Madhapur, Hyderabad, Telangana, India Picktime Full time

    **Customer Support Executive(non-voice)** **Job description** **Responsibilities** - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Collaborate with other team members and departments to ensure customer satisfaction - Ask...

  • Chat Support Executive

    2 weeks ago

    Santoshnagar, Hyderabad, Telangana, India EasyRewardz Software Services Private Limited Full time

    Chat Support Executive provides customer service via live chat, responding to inquiries, resolving issues, and ensuring customer satisfaction. They are responsible for handling a high volume of chats, maintaining a positive and professional demeanor, and escalating complex issues as needed. Key skills include strong communication, problem-solving, and the...

  • Chat Support Executive

    11 hours ago

    Hyderabad, India Artech Infosystems Private Limited Full time

    Job Description Description We are looking for a Chat Support Executive to join our team. The ideal candidate should have 1-6 years of experience in a similar role and possess excellent communication skills. As a Chat Support Executive, you will be responsible for providing customer support through various chat channels, including live chat, email, and...

  • Chat Support Executive

    11 hours ago

    Hyderabad, India Artech Infosystems Private Limited Full time

    Job Description Description We are looking for a Chat Support Executive to join our team. The ideal candidate should have 2-7 years of experience in the job market context of India. The primary responsibility of the Chat Support Executive is to provide assistance to customers through chat support. The candidate should have excellent communication skills,...

  • Customer Chat Support Executive

    6 days ago

    Hyderabad, Telangana, India Crowdnetic Technologies Private Limited Full time

    **Job Title: Customer Support Executive** **Location: Arena towers, NSL Building, Uppal Hyderabad-500039** **About Us** **Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.** **Job description** Deliver...

  • Chat Support Executive

    2 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 3,50,000 - ₹ 7,50,000 per year

    About IntouchCX:IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social...

  • Chat Support Executive

    4 days ago

    Kukatpally, Hyderabad, Telangana, India Cindrel Systems Full time

    Key Responsibilities:* 1. *Customer Support:* - Respond to customer inquiries via live chat, providing accurate and helpful information. - Resolve customer complaints and issues in a timely and professional manner. - Escalate complex issues to senior support agents or technical teams. 2. *Communication:* - Engage with customers in a friendly, empathetic,...

  • Chat Support Executive

    2 weeks ago

    Hyderabad, India Provost Solutions Full time

    **Job Description: -** We are looking for Chat Support Executive (Female only),who can interact and process information in response to inquiries and requests generated from our website. - Outstanding customer interaction skills and ability to handle any customer situation - Ability to develop & maintain positive working relationship with client...

  • Urgent Hiring for International Chat Support Executive

    2 weeks ago

    Hyderabad District, Telangana, India Precise Infotech Solution Full time

    **Job Title**: International Chat Support Executive **Location**: Bahadurpally, Hyderabad **Qualification**: Undergraduate (Minimum) **Age Limit**: Up to 32 Years **Shift**: Rotational Shifts (Must be comfortable with 24/7 work environment) **Working Days**: 5 Days a Week (2 Rotational Week Offs) **Transportation**: 2-Way Cab Facility Available **Joining**:...

Chat Support Executive

2 weeks ago

Madhapur Hyderabad Telangana, India Picktime Full time

**Customer Support Executive(non-voice)**
**Job description**

**Responsibilities**
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Collaborate with other team members and departments to ensure customer satisfaction
- Ask customers targeted questions to quickly understand the root of the problem
- Address and resolve customer complaints or concerns in a professional and timely manner
- Update our internal databases with information about technical issues and useful discussions with customers
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
- Prioritize and manage several open issues at one time
- Maintain jovial relationships with clients

**Requirements**:

- At least 1-3 years of chat or social media customer support, escalation, or retention experience in B2B, B2C process
- The strong customer-centric thought process
- Excellent verbal and written communication skills in English.
- Good probing skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Patience when handling tough cases
- Be a fast learner, understand our product in and out
- Flexible to work in rotational shifts and week offs
- Open to taking additional responsibilities

Pay: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Madhapur, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you currently based out in Hyderabad?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Live chat: 1 year (preferred)
- Customer support: 1 year (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person