Chat Support Executive

4 days ago

Hyderabad, India Kk Software Associates (Global) Private Limited Full time

Job Description Description We are looking for a Chat Support Executive to provide exceptional customer service through our chat platform. The ideal candidate should have 1-3 years of experience in a similar role in the Indian job market context. The successful candidate will be able to quickly understand customer issues, provide accurate information, and resolve problems in a timely and efficient manner. Responsibilities - Respond to customer inquiries and provide solutions through chat - Identify and escalate priority issues to the appropriate team member - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure their issues have been resolved - Stay up-to-date with product and service knowledge to provide accurate information to customers - Collaborate with other team members to improve customer service experience Skills and Qualifications - 1-3 years of experience in a similar role - Excellent written communication skills in English and Hindi - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and analytical skills - Familiarity with CRM systems and chat platforms - Ability to work in a team environment - Flexibility to work in shifts

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