Chat Support Executive
2 days ago
About IntouchCX:
IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social media.
Job Description:
We are looking for a skilled Chat Support Executive with international chat support experience to join our dynamic team. If you excel at communicating via chat, enjoy solving customer queries, and want to work in a global environment, this opportunity is for you
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat
- Provide accurate product/service information
- Troubleshoot customer issues and escalate when necessary
- Maintain detailed customer interaction records using CRM tools
Requirements:
- Minimum 6 months of experience in international chat-based customer support
- Excellent written English communication skills
- Ability to work flexible shifts and rotational offs
- Familiarity with CRM/chat tools is preferred
Perks & Benefits:
- PF, ESI & Health Insurance coverage
- 2-way transport facility (Pickup & Drop)
- Attractive incentives and rewards
- 5-day work week
How to Apply:
Send your resume mentioning the recruiter name Balakrishna at the top to:
Email:
Contact:
Walk-in Location:
B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad
Note: Please mention recruiter name Balakrishna Kasula on top of your resume.
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