Chat Support Executive

2 days ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 3,50,000 - ₹ 7,50,000 per year

About IntouchCX:

IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and social media.

Job Description:

We are looking for a skilled Chat Support Executive with international chat support experience to join our dynamic team. If you excel at communicating via chat, enjoy solving customer queries, and want to work in a global environment, this opportunity is for you

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat
  • Provide accurate product/service information
  • Troubleshoot customer issues and escalate when necessary
  • Maintain detailed customer interaction records using CRM tools

Requirements:

  • Minimum 6 months of experience in international chat-based customer support
  • Excellent written English communication skills
  • Ability to work flexible shifts and rotational offs
  • Familiarity with CRM/chat tools is preferred

Perks & Benefits:

  • PF, ESI & Health Insurance coverage
  • 2-way transport facility (Pickup & Drop)
  • Attractive incentives and rewards
  • 5-day work week

How to Apply:

Send your resume mentioning the recruiter name Pratyusha at the top to:

Email:

Contact:

Walk-in Location:

B16, 5th Floor, Mindspace (Backside of Inorbit Mall), Hyderabad

Note: Please mention recruiter name Pratyusha on top of your resume.

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