Chat Support Executive
8 hours ago
Job Title: Chat Support Executive Customer Service (M&R AEP Process)
Location: Hyderabad
Experience Required: Freshers to 3 Years
Key Responsibilities:
- Handle customer queries via chat during the Annual Enrollment Period (AEP)
- Deliver prompt and clear communication
- Understand and assist with health plan-related queries
- Maintain a high standard of written communication
Must-Have Skills:
- Excellent written English communication
- Typing speed of at least 35 WPM
- Comfort with technology, CRM/helpdesk systems
- Ability to multitask and adapt to changing priorities
- Strong judgment & problem-solving skills
Interview Rounds:
- HR Screening
- Typing Test (35 WPM)
- Communication Assessment
- Final Round
Other Details:
- Training: Written Communication, Typing Speed, US Culture
- Interview Mode: Face-to-Face only
- No public holidays or weekend offs
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